rssLink RSS for all categories
 
icon_red
icon_green
icon_red
icon_red
icon_blue
icon_green
icon_green
icon_red
icon_red
icon_red
icon_orange
icon_green
icon_green
icon_green
icon_green
icon_blue
icon_green
icon_orange
icon_red
icon_green
icon_red
icon_red
icon_green
icon_red
icon_red
icon_red
icon_red
icon_orange
icon_green
 

FS#7524 — FS#11410 — SFR collect

Attached to Project— ADSL / SDSL
Incident
Backend / Core
CLOSED
100%
Certain customers cannot remount the PPP session. We can see that the SFR hardware is asking us for information via radium, but the modem is not asking to mount the session.

We believe that the information sent to SFR are not being sent to the modem for it to mount the session.

A ticket is with SFR.

Date:  Monday, 18 August 2014, 10:39AM
Reason for closing:  Done
Comment by OVH - Monday, 18 August 2014, 10:37AM

SFR are dealing with the ticket.

They had an incident on a BAS in Paris this morning.

The service was switche to a new backup BAS and most connections are back up.

The modem may need a reboot to relaunch the PPP connection.

We're waiting for SFR's feedback regarding the accesses that have not yet remounted.


Comment by OVH - Monday, 18 August 2014, 10:39AM

The collect operator switched customers to the production BAS after if had been rebooted.