OVHcloud Web Hosting Status

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  • Degraded performance
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FS#10832 — SIP proxy
Incident Report for Web Cloud
Resolved
A SIP proxy issue is currently being detected.
There may be a few issues with call forwarding.

We are investigating it.


Update(s):

Date: 2014-05-27 08:22:21 UTC
The application seems to be working correctly.

The problem encountered Friday has been corrected in this version of the patch.

Indeed, after several minutes, we encountered performance issue with different patches that we had applied Friday when the issue occurred.

Date: 2014-05-27 08:19:55 UTC
The fix was installed, we will check if it is working properly.

Date: 2014-05-27 08:19:28 UTC
The manufacturer provided us with a fix, we will apply it.

Date: 2014-05-23 23:41:00 UTC
The manufacturer has identified two issues related to crash SIP proxy present in all versions.
A patch is being prepared.
A temporary fix was ​​applied since this afternoon.

Date: 2014-05-23 23:39:57 UTC
Our manufacturer is preparing the fix.

Date: 2014-05-23 14:42:44 UTC
Our manufactuerer's R&D team is continuing the analyses. An crisis unit has been set up to manage the SIP proxy application issue as quickly as possible.

Analysis continues on our side in order to isolate the cause of the problem.
The situation has been stable for more than an hour.

Date: 2014-05-23 14:42:33 UTC
We have detected that the last patch installed has not improved the issue.

We're analysing the snapshots taken at the time of the last crash and checking them against the Cirpack logs to determine the cause of the issue more precisely, which does not seem to be inherent to the different patch versions.



Date: 2014-05-23 11:45:01 UTC
The response time on the latest version of the patch was too long.

As a result, we have replied a temporary patch.

Ou SIP call tests seem to be conclusive, we will monitor the activity all the same.

Date: 2014-05-23 11:43:16 UTC
We confirm a delays in processing SIP messages.

The MGCP phones are not affected.


Date: 2014-05-23 11:05:15 UTC
The service is back to normal.

Date: 2014-05-23 11:05:10 UTC
The phone registration database was not saved during the update.
Inbound calls are likely to fail for a few minutes as a result.
The calls will work again next time the phone is registered.
Outbound calls are not affected.



Date: 2014-05-23 10:58:58 UTC
The latest version of the proxy has been installed and launched.

Date: 2014-05-23 10:58:24 UTC
We're installing a new version of the SIP proxy in order to correct the problem.
Posted May 23, 2014 - 10:55 UTC