OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
FS#10788 — Incoming calls
Incident
Report for Web Cloud
Resolved
We have an issue with incoming calls.
Update(s):
Date: 2014-05-20 00:24:33 UTC
The second card has been replaced too
Logs don't announce any issues.
Date: 2014-05-20 00:23:12 UTC
The first card has been replaced.
Everything is fine according to logs, we didn't notice any errors.
We will proceed by replacing the second card.
Date: 2014-05-20 00:22:13 UTC
We started the intervention.
We will replace the first card.
Date: 2014-05-19 15:34:19 UTC
The intervention is planned for tonight starting at midnight.
Date: 2014-05-16 23:36:17 UTC
We will replace two suspected devices on Monday.
In parallel we have worked since several months on new devices, new technology.
We have selected them meanwhile to add them to the monitoring, managing codecs and other improvements.
They will be in production at the end of the month with the establishment of our new interconnections (ETA: May 31st).
Date: 2014-05-16 14:22:12 UTC
Improved monitoring enabled us to detect the problem immediately.
It's the same problem as yesterday on the same card. After flushing it, all calls are back to normal.
We're preparing to fit a new card.
Date: 2014-05-16 14:20:42 UTC
The same card has issues again. The card has been flushed. We will investigate.
Date: 2014-05-15 11:00:06 UTC
The service is working correctly again.
Date: 2014-05-15 10:03:51 UTC
The card has been flushed, back to normal again.
We are adding monitoring tools for more effective feedback.
Date: 2014-05-15 09:59:59 UTC
The problem has returned on one of the PTG cards. Incoming calls are dropping.
Date: 2014-05-15 08:26:16 UTC
We rebooted one of the PTG cards that manages some
of the hardware resources that manage the codecs.
The problem is fixed.
Date: 2014-05-15 08:25:15 UTC
The card is back up. Situation returning to normal.
Date: 2014-05-15 08:23:23 UTC
A telecom network/IP network conversion card is causing problems.
We will reboot it.
Date: 2014-05-15 08:21:24 UTC
It's to do with Codec negotiation failure.
We're looking for the cause of the problem.
Date: 2014-05-15 08:18:07 UTC
We have detected that calls coming in from the exterior are cut off after a few seconds (whether the call is answered or not).
Update(s):
Date: 2014-05-20 00:24:33 UTC
The second card has been replaced too
Logs don't announce any issues.
Date: 2014-05-20 00:23:12 UTC
The first card has been replaced.
Everything is fine according to logs, we didn't notice any errors.
We will proceed by replacing the second card.
Date: 2014-05-20 00:22:13 UTC
We started the intervention.
We will replace the first card.
Date: 2014-05-19 15:34:19 UTC
The intervention is planned for tonight starting at midnight.
Date: 2014-05-16 23:36:17 UTC
We will replace two suspected devices on Monday.
In parallel we have worked since several months on new devices, new technology.
We have selected them meanwhile to add them to the monitoring, managing codecs and other improvements.
They will be in production at the end of the month with the establishment of our new interconnections (ETA: May 31st).
Date: 2014-05-16 14:22:12 UTC
Improved monitoring enabled us to detect the problem immediately.
It's the same problem as yesterday on the same card. After flushing it, all calls are back to normal.
We're preparing to fit a new card.
Date: 2014-05-16 14:20:42 UTC
The same card has issues again. The card has been flushed. We will investigate.
Date: 2014-05-15 11:00:06 UTC
The service is working correctly again.
Date: 2014-05-15 10:03:51 UTC
The card has been flushed, back to normal again.
We are adding monitoring tools for more effective feedback.
Date: 2014-05-15 09:59:59 UTC
The problem has returned on one of the PTG cards. Incoming calls are dropping.
Date: 2014-05-15 08:26:16 UTC
We rebooted one of the PTG cards that manages some
of the hardware resources that manage the codecs.
The problem is fixed.
Date: 2014-05-15 08:25:15 UTC
The card is back up. Situation returning to normal.
Date: 2014-05-15 08:23:23 UTC
A telecom network/IP network conversion card is causing problems.
We will reboot it.
Date: 2014-05-15 08:21:24 UTC
It's to do with Codec negotiation failure.
We're looking for the cause of the problem.
Date: 2014-05-15 08:18:07 UTC
We have detected that calls coming in from the exterior are cut off after a few seconds (whether the call is answered or not).