Date: 2014-05-20 00:24:33 UTC The second card has been replaced too
Logs don't announce any issues.
Date: 2014-05-20 00:23:12 UTC The first card has been replaced.
Everything is fine according to logs, we didn't notice any errors.
We will proceed by replacing the second card.
Date: 2014-05-20 00:22:13 UTC We started the intervention.
We will replace the first card.
Date: 2014-05-19 15:34:19 UTC The intervention is planned for tonight starting at midnight.
Date: 2014-05-16 23:36:17 UTC We will replace two suspected devices on Monday.
In parallel we have worked since several months on new devices, new technology.
We have selected them meanwhile to add them to the monitoring, managing codecs and other improvements.
They will be in production at the end of the month with the establishment of our new interconnections (ETA: May 31st).
Date: 2014-05-16 14:22:12 UTC Improved monitoring enabled us to detect the problem immediately.
It's the same problem as yesterday on the same card. After flushing it, all calls are back to normal.
We're preparing to fit a new card.
Date: 2014-05-16 14:20:42 UTC The same card has issues again. The card has been flushed. We will investigate.
Date: 2014-05-15 11:00:06 UTC The service is working correctly again.
Date: 2014-05-15 10:03:51 UTC The card has been flushed, back to normal again.
We are adding monitoring tools for more effective feedback.
Date: 2014-05-15 09:59:59 UTC The problem has returned on one of the PTG cards. Incoming calls are dropping.
Date: 2014-05-15 08:26:16 UTC We rebooted one of the PTG cards that manages some
of the hardware resources that manage the codecs.
The problem is fixed.
Date: 2014-05-15 08:25:15 UTC The card is back up. Situation returning to normal.
Date: 2014-05-15 08:23:23 UTC A telecom network/IP network conversion card is causing problems.
We will reboot it.
Date: 2014-05-15 08:21:24 UTC It's to do with Codec negotiation failure.
We're looking for the cause of the problem.
Date: 2014-05-15 08:18:07 UTC We have detected that calls coming in from the exterior are cut off after a few seconds (whether the call is answered or not).