OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
FS#10145 — hubiC API 1.0
Incident Report for Customer Service
Resolved
1/3 of the servers that manage the hubiC API were instable.
We have restored the API services.

Applications affected: Android, WebApp and Windows Phone.

The service has now been restored.

Update(s):

Date: 2014-02-04 08:13:32 UTC
We identified the process causing it, we have isolated it and monitored it.
The first series of tests confirms that stability has improved.

Date: 2014-02-04 08:11:59 UTC
The API is now stable.

Some processes jammed, causing a snowball effect.
We're analysing the requests responsible so as to identify the potential bug and correct it.

Date: 2014-02-04 08:08:19 UTC
Some servers are still instable, we're investigating.
Posted Feb 04, 2014 - 08:06 UTC