OVHcloud Network Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
FS#9700 — snj-2-6k
Incident Report for Network & Infrastructure
Resolved
This router and the sea-1-6k in Seattle are inaccessible.

We're investigating.


Update(s):

Date: 2013-11-15 23:28:20 UTC
We have had a return from the supplier. This chassis is among a set which the clocks module suffer a quality defect. Within 0,5% of the cases, this ends up provoking instabilities on the fabric which is our case here. Therefore we will have to replace this clock module by switching off the router and disassembling the back of the chassis (22 screws anyway).
We will plan this operation as soon as we're able to deliver the spare part on the site, probably at the beginning of the next week.


Date: 2013-11-15 11:09:36 UTC
The router is up.

We're opening a ticket with the manufacturer in order to investigate the problem.

Date: 2013-11-15 08:49:05 UTC
We're contacting the datacentre on site.
Posted Nov 15, 2013 - 08:48 UTC