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FS#5729 — FS#9647 — vac3

Attached to Project— Anti-DDoS
Incident
Paris DC1
CLOSED
100%
vac3 TMS is down

534260 High TMS Fault
Appliance: vac3-10-tms
System Item 'Packet Engine' is 'Critical' (No instances running)

We're rebooting it.
Date:  Sunday, 10 November 2013, 00:27AM
Reason for closing:  Done
Comment by OVH - Wednesday, 06 November 2013, 14:46PM

We're still experiencing some problems, we think it's due to the hardware.


Comment by OVH - Wednesday, 06 November 2013, 21:25PM

The replacement card is on the way, but it won't arrive before several days. The traffic to mitigate passes by the infra vac in Roubaix which increases a high latency on the relevant ips.


Comment by OVH - Thursday, 07 November 2013, 09:55AM

Date Local Time Activity
Manchester, NH, United States 11/06/2013 21:18 Departure Scan
11/06/2013 20:36 Arrival Scan
Chelmsford, MA, United States 11/06/2013 20:07 Departure Scan
11/06/2013 19:33 Origin Scan
United States 11/06/2013 16:08 Order Processed: Ready for UPS


Comment by OVH - Thursday, 07 November 2013, 15:28PM

The card should be delivered today.


Comment by OVH - Thursday, 07 November 2013, 15:28PM

Fredericton, NB, Canada 11/07/2013 8:55 Power of attorney
documentation is missing and is required for clearance
Lachine, QC, Canada 11/07/2013 7:20 Warehouse Scan
11/07/2013 7:18 Package data processed by brokerage Waiting for
clearance / Delivery rescheduled
11/07/2013 7:18 Import Scan
Mirabel International Airport, QC, Canada 11/07/2013 5:48 Arrival
Scan
Louisville, KY, United States 11/07/2013 4:00 Departure Scan
11/07/2013 0:41 Export Scan
Louisville, KY, United States 11/06/2013 23:45 Arrival Scan
Manchester, NH, United States 11/06/2013 21:18 Departure Scan
11/06/2013 20:36 Arrival Scan
Chelmsford, MA, United States 11/06/2013 20:07 Departure Scan
11/06/2013 19:33 Origin Scan
United States 11/06/2013 16:08 Order Processed: Ready for UPS


Comment by OVH - Sunday, 10 November 2013, 00:27AM

The card 8x10G was received and implemented. We have reconfigured it and repushed the configuration.

VAC3 was resumed .