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FS#2767 — FS#6728 — Strasbourg Collect

Attached to Project— ADSL / SDSL
Incident
Backend / Core
CLOSED
100%
An incident is being processed on the SFR with SE800 BAS-SBG-2. All customers using this BAS are impacted. We have no recovery time from SFR. We are in touch with them regularly to keep you informed on the resolution of this incident.

Date:  Wednesday, 16 May 2012, 00:45AM
Reason for closing:  Done
Comment by OVH - Monday, 14 May 2012, 11:24AM

We have identified that the problem came from a single card (the 13 ...)
The problem is forwarded to SFR


Comment by OVH - Monday, 14 May 2012, 11:55AM

Given to SFR teams, it is a fiber break which is
suspected.
The investigation of the problem is still ongoing.