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FS#14871 — GSW <> ASH

Attached to Project— Network
Incident
the whole network
CLOSED
100%
A fiber cut in Hammonton, NJ is the cause of this link down. We are waiting for an ETR from our provider.
Date:  Thursday, 13 July 2017, 08:21AM
Reason for closing:  Done
Additional comments about closing:  Outage Stop: July 13, 2017 00:30 GMT
Comment by OVH - Wednesday, 12 July 2017, 17:31PM

Incident should be resolved by 16:30 UTC.


Comment by OVH - Wednesday, 12 July 2017, 19:02PM

The following comment come from our provider.

"Event Field Services have performed fiber testing procedures and have isolated the suspected fiber cut 43 kilometers from the testing site. Field Services are en route to the location to further isolate the damaged fiber and formulate the repair plan."

They did not provide us with an ETR yet. Thank you for your patience.


Comment by OVH - Wednesday, 12 July 2017, 20:24PM

We got an ETR from our provider: 18:30 UTC. We will check as soon as the link are up again.


Comment by OVH - Wednesday, 12 July 2017, 21:26PM

The repair team has some trouble reaching the site. New ETA is 19:30 UTC.


Comment by OVH - Wednesday, 12 July 2017, 22:35PM

Reparation have started. The new ETA given by our provider is 23:30 UTC.