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FS#14423 — Palo Alto <> Chicago

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
Incident summary
All the links between Palo Alto and Chicago are currently down.

Start time
19:20:43 UTC

Impact
Unusual latency and maybe packet loss

Impact type
Circuit down

Estimated time to recovery
No ETR yet.

Actions undertaken
Contact our partner to determine the RCA.


Affected hosts
All traffic usually going through the PaloAlto POP will notice a latency raise.
Date:  Monday, 06 March 2017, 23:17PM
Reason for closing:  Done
Comment by OVH - Monday, 06 March 2017, 21:10PM

We shutdown two of our peers to avoid link saturation on our backbone.

Peer affected:
Equinix in Palo Alto.

Traffic will go through other Pop to get out of our backbone.




Comment by OVH - Monday, 06 March 2017, 23:17PM

Line have been put on service.

We are awaiting the RCA from our partner.

Traffic has been re-allocated to go through this POP.

Everything is now back to normal.

Thank you for your comprehension.