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FS#1008 — FS#5023 — cluster010 / homez.332

Attached to Project— Hosting
Maintenance
60gp
CLOSED
100%
The server has restarted following a CPU problem.

We are planning a CPU replacement tonight.

Sites hosted on / homez.332 will be impacted for some minutes.


--------------- ------------------------------------ -------------- ---------
TIME EVENT-ID MSG-ID SEVERITY
--------------- ------------------------------------ -------------- ---------
Jan 14 10:39:58 58d1b46d-4bfc-c86f-dc1a-8fa257954643 INTEL-8000-WS Critical

Host : filerz332
Platform : System Product Name Chassis_id : System Serial Number

Fault class : fault.cpu.intel.nb.fsb
Problem in : hc://:product-id=System-Product-Name:chassis-id=System:server-id=filerz332/motherboard=0/chip=0
faulted but still in service
FRU : hc://:product-id=System-Product-Name:chassis-id=System:server-id=filerz332/motherboard=0/chip=0
faulty

Description : Front Side bus between CPU and northbridge Refer to
http://sun.com/msg/INTEL-8000-WS for more information.

Response : System panic or reset by BIOS

Impact : System may panic or be reset by BIOS

Action : Schedule a repair procedure to replace the affected CPU.

Date:  Tuesday, 22 February 2011, 11:21AM
Reason for closing:  Done
Comment by OVH - Tuesday, 01 February 2011, 08:28AM

We will replace the 2 CPU , an interruption of 10 minutes is expected.


Comment by OVH - Tuesday, 01 February 2011, 08:28AM

Intervention is done


Comment by OVH - Tuesday, 22 February 2011, 11:19AM

The server does not respond.
An intervention is ongoing.


Comment by OVH - Tuesday, 22 February 2011, 11:20AM

The server is unstable, we will switch to a spare.


Comment by OVH - Tuesday, 22 February 2011, 11:20AM

The service is restored.